Terms and conditions
For booking confirmation we require a 30% down payment:
BANK TRANSFER ON THE FOLLOWING ACCOUNT:
BANK: LA CAIXA
ACCOUNT: FORMENTERA LIBRE S.L.
C/C: 2100 0056 1902 0107 4996
IBAN: ES29 2100 0056 1902 0107 4996
CREDIT CARD (VISA OR MASTERCARD)
Through our internet safe payment method internet:
The 2nd payment (balance) must be done within 21 days prior the client arrival in Ibiza, with the same payment methods.
For cancellation made:
- over 60 days before client arrival: 50€
- between 59 and 15 days before client arrival, 30% (down payment) of the total amount will be kept
- between 14 and 8 days before client arrival, 75% of the total amount
- 7 days (or less) before client arrival (or in case of 'no show'), there will be no refund
ARRIVAL AND ACCOMODATION
The accommodation will be available from 15,00 hours on the day of arrival, unless otherwise specified.
The accommodation should be vacated at 10,00 hours on the day of departure, unless otherwise specified
It is vital that we are sent details of arrival and departure times in order to facilitate a smooth organization of the booking.
Modifications to the booking contract and exceptions to the present general conditions of the reservation will only take effect with the written agreement between the rental client and FORMENTERA LIBRE S.L. If any such modifications result in an increase or derease in the cost of the rental, both parties will be required to agree in writing to a modification in rental price.
Arrivals out of office hours
For all clients who arrive at night and have the right to check-in to the accommodation immediately we request that you inform us so that you can set off immediately once you have your suitcases.
Please Note: You will be informed of any change to the arrival procedure one week prior to travel, by our customer service staff.
Arrivals out of office hours (between 19:30h and 09:30h):
For all clients who arrive at night and have the right to check-in to the accommodation immediately we request that you inform us as soon as possible so that we can give you arrival information, such as: directions to the property and instructions for key collection. Ensure that the reservation is 100% paid and that you have facilitated the payment of the deposit. (this should be preauthorised if you are arriving out of office hours). If you would prefer one of our local staff to accompany you to the property out of office hours, the cost would be 50€. This service should be arranged at least 1 week prior to arrival. It is also possible to arrange a transfer service from the airport (tariff varies depending on area).
On your arrival you should have left a deposit varying between 600€ and 10.000€ depending on the property. The actual amount for the property reserved is indicated on the first page of this reservation confirmation. The deposit should be paid by credit card or in cash and it will be refunded in full between 24 and 48 hours after your stay, providing that the property is left in the same condition of cleanliness as it was when you arrived and that there are no breakages and the keys are left in the agreed place before 10am on the day of departure. If your deposit is paid in cash you will need to provide bank account details at the time of check-in to facilitate a refund:
Name of Bank
If, on arrival at the property, you find any type of irregularity we request that you inform us within 24 hours so that we can find a solution and prevent deductions for breakages that are not your responsibility. Where discounts are taken from deposits a 25€ administration fee is added. The rental client will be held responsible for any damages caused by the misbehavior of all the ccupants of the property.
On the day of departure from the property you should check-out no later than 10am. Clients should hand the keys in to our Customer services staff between 10am and 12 noon unless otherwise specified.
It is very important that you adhere to this condition of rental as the efficient functioning of our system depends on it. Failure to do so will result in a 250€ deduction in the return of your deposit.
Collection of waste:
It is the responsibility of clients to deposit waste in the correct containers which are normally situated on the nearest main road.
Please take into account that many properties are in rural locations and food waste can attract cats, insects and other undesirable creatures. On departure there should be no rubbish bags left in the property. Failure to comply with this carries a penalty of deduction from your deposit which can vary between 40€ and 100€.
Music, parties and noise:
It is totally unacceptable to disturb neighbors with music or noise. Music pand sounds between 10pm and 9am should be no more than 65 decibels. Parties are strictly prohibited in all properties and should the police be called to the home the client would be held fully responsible for any consequences and legal action against the property. Gatherings and dinners for more than 20 people are also prohibited except in the case of an official event using contracted caterers, waiters and security staff. Any of these actions can result in the cancellation of the contract and eviction from the property, with the loss of the total cost of the booking plus deposit and no possibility of reimbursement.
On the day of departure the property should be left in the same condition as on arrival. It is important to ensure that the kitchen, barbecue and all utensils are left completely clean and in good condition. Failure to do so will incur a deduction from your deposit of at least 80€. This could be more depending on the condition of the property when checked on departure. Extra cleaning can be contracted for the duration of your stay. We request that you inform us before your arrival if you would like to use this service (see tariffs).
In the case of lost keys (failure to hand in the same number of keys supplied on arrival). We are obligated to deduct a minimum of 100€ for a lock change and services of maintenance.
Furniture and Fittings:
It is strictly prohibited to change the position of the furnishings in the property or to carry out any other modifications.
Capacity of the property and number of occupants:
Each property is prepared for a determined number of occupants. It is not permitted in any event to exceed the maximum occupancy of the property as advertised.
It is the responsibility of the client at all times to ensure that the number occupying the property matches the number of people on the reservation. Failure to comply with this rule will result in eviction or the payment of an occupancy supplement.
The majority of properties don't allow pets. Only with the express authorization and with prior agreement at the time of booking will pets be permitted to stay outside the house. There could be an extra final cleaning charge for housing a pet either indoors or in the garden. If it comes to our attention that a pet is being kept in the rental property without prior agreement it could result in eviction from the property, cancellation of the contract and loss of all monies paid, without possibility of reimbursement.
At any time the client can cancel the services requested and contracted with the right to a total refund of any payments made with the exception of the indemnity payments detailed below.
If the cancellation is due to justifiable cause and the client can produce genuine documentation to that effect, a full refund could be given on consideration.
If the cancellation is for reasons excluded from insurance cover or without documented, the cancellations detailed below will apply Formentera LIbre S.L. Cancellation Policy
Should a rental client decide to cut short their stay without good cause or justification that would be covered by holiday insurance (refund of holiday) and without supporting documentation, there would be no reimbursement either of the whole or part of the cost of the reservation.
If the curtailment is for a justifiable reason and would be covered by holiday insurance the client should refer to the insurance company's terms and conditions.
Anomalies and deficiencies:
Any irregularities found by the client on arrival should be communicated as soon as possible and always during the stay to the customer service staff of FORMENTERA LIBRE S.L. This will allow the staff to rectify any problems or be proactive in a change of accommodation if our staffs are certain that the issues cannot be rectified. Any claim submitted after leaving the property cannot be considered because the fundamental criteria for consideration cannot be checked in order to proceed with the claim.
Water, electricity and internet:
Cuts to the supply of water, electricity or internet are not regular. However the local authorities can occasionally cut or limit supplies for short periods of time. FORMENTERA LIBRE S.L. can take no responsibility for any inconvenience caused by temporary cuts to supply.
Note: ensure that your rental property has wifi. If this is not available contact us to rent a device which will allow internet access during your stay.
Consumption of energy:
At certain times of the year rental clients will require extra air conditioning or heating. Properties with these facilities often make a charge and where this is the case the higher consumption of energy will be reflected in the price of the reservation.
The rental price does not include insurance, except where it is expressly indicated along with the type of insurance included. Add our cancellation insurance to your booking.
Responsibility of the proprieter:
The proprieter will accept no responsibility for loss or theft of the rental client or any occupier's property or for injury caused by incorrect use of facilities provided in the house.
Responsibility of the company:
FORMENTERA LIBRE S.L acts solely as an intermediary between owners and rental clients, being responsible
only for accurate information regarding available properties, facilities and precise location.
No responsibility can be accepted for injury, accident, delay or other complaints pertaining to the rental of the property.